What is a special request?
A special request is a comment you leave for the hotel when making a booking — for example: bed type, floor preference, extra pillows, check-in time, etc.
⚠️ Special requests are not guaranteed — hotels fulfill them based on availability and at their own discretion. Some services (early check-in, late check-out, etc.) may incur additional charges.
Where to find this field
During the booking process, look for the "Special request" section. It contains two fields:
Check-in time — select the guest's estimated arrival time from the dropdown
Comment — write your request for the hotel (up to 1000 characters, in English or the hotel's local language)
Most common requests
Room and location:
High floor / Low floor
Away from elevator
Bed and comfort:
King bed / Twin beds
Extra bed (specify for whom: adult or child + age)
Baby cot / crib
Extra pillows or blankets
Check-in and check-out:
Early check-in
Late check-out
Other:
Parking
Airport transfer
Restaurant table reservation
How requests are processed
You submit a request during booking
Travel Point support agents forward your request to the hotel
Once the hotel responds, we'll let you know whether your request can be fulfilled and if there are any extra charges
Response time: typically within 48 hours; during peak season — up to 7 days.