Refundable Rate (Free Cancellation)
This rate allows cancellation without penalty before the deadline specified in the cancellation policy for each particular booking.
How it works:
Each booking includes a clearly defined free cancellation deadline (date and time).
Cancellation before the deadline incurs no penalty, regardless of payment status.
If a paid booking is cancelled, you can submit a refund request.
Important: If the booking remains unpaid, the system will automatically cancel it 6 hours before the free cancellation deadline.
Non-refundable Rate
This rate does not allow refunds once the booking is confirmed. Cancellation results in a 100% charge of the booking value.
How it works:
The booking is confirmed only after full payment is received.
Modifications (dates, room type, number of guests) are typically not permitted.
In case of cancellation, no refund is provided.
We recommend always drawing your client's attention to the rate type and cancellation terms before completing a booking.